lean conversion: defect level down to zero percent in 4 month

[blockquote align="left" cite="Andy Cochrane, Plant Manager, Carron Phoenix"]With clear direction, Dietmar facilitated the international team to improve from a defect level of 4% to 0% in a 4 month period. This initative has led Carron to develop a proactive Quality performance review which will help restore customer confidence and increase our selling potential.[/blockquote]