Lean Healthcare is on the rise. We receive more and more requests to
implement Lean within Hospitals. It is always great to see how the „simple
“ things like kanban two box system can lead to such high client
satisfaction. In addition, I realized that some KPIs in some Hospitals really reflect „customer value“ like:
- Number of unexpected death
- Number of wrong sided amputation
If I am in the need
to chose a hospital for an amputation, I will go for one which measures the number of wrong sided amputation for quite some time an achieved a
ZERO within the last 6 month.
Enjoy the following video of the LEI: